Listen
Start with the blocked decision
Share the business event, location, jurisdiction, known approval or license, current status, and real milestone. Do not send private case documents through the public form.
How it works
The PNM process is designed to reduce ambiguity without hiding the fact that jurisdictions, transactions, professionals, and applicants have different responsibilities.
Listen
Share the business event, location, jurisdiction, known approval or license, current status, and real milestone. Do not send private case documents through the public form.
Scope
Sherrie reviews the intake, clarifies missing facts, and confirms whether and how PNM can help. A website submission is not an engagement, filing, or approval.
Map
The matter is organized by agency, participant, dependency, requested item, deadline, and next action. The owner, applicant, escrow team, professional, PNM, and agency keep distinct responsibilities.
Coordinate
PNM coordinates the agreed research, forms, supporting facts, follow-up, or hearing preparation. Client and professional review happens before actions that depend on their authority or expertise.
Authorize
Required signatures, attestations, payments, representation approval, and agency submissions remain human actions. An agent may prepare facts only where a real platform capability and authorization exist.
Track
PNM keeps the client-safe record focused on what is complete, blocked, requested, and next. Scope can be updated when the matter changes.
Next checkpoint
Share the location, business, approval, or transaction question. PNM will review the facts and identify the next useful conversation.