Policies

The boundaries should be as clear as the service.

PNM publishes the operating rules behind its public guidance, intake, accessibility, software-agent use, and service scope.

Active · updated July 30, 2026

Privacy & California notice

Information collection, analytics choices, retention, disclosures, rights, and contact methods.Read policy

Active · effective July 28, 2026

What software may prepare, what requires human review, and which actions agents may not perform.Read policy

Active commitment · reviewed July 28, 2026

Design target, supported interaction modes, feedback route, and known review process.Read policy

Active · effective July 28, 2026

How regulatory guidance is sourced, dated, limited, reviewed, and kept consistent.Read policy

Active · effective July 28, 2026

How to report an error and how substantive corrections are reviewed and recorded.Read policy

Active · effective July 28, 2026

What PNM coordinates, what depends on a reviewed engagement, and what PNM does not claim to be.Read policy